Match the asset, network and address
The token, blockchain network and destination address must match exactly. A mismatch can cause permanent loss.
Independent educational guide
Deposits & Withdrawals
This independent guide explains Deposits & Withdrawals in clear, practical steps. Platform features, fees, networks and availability may change; verify current information in the official back office before acting.
Transfer preflight
Check every field before sending
| Check | What to verify | Why it matters |
|---|---|---|
| Asset | The exact token requested by the destination | Different tokens can use similar names or symbols. |
| Network | The same network on sender and receiver | A network mismatch can make recovery impossible. |
| Address | First and last characters after pasting | Clipboard malware can replace wallet addresses. |
| Minimum and fees | Current minimum, platform fee and network fee | Static screenshots and old FAQ values can become outdated. |
| Test amount | A small first transaction | Confirms the route before a larger transfer. |
Key checks
Key checks
Start with a test transfer
For a new wallet or network, send a small test amount before moving a larger balance.
Use official support channels
Describe the issue without sharing secrets. Include the transaction hash, selected network, amount and time when relevant.
Independent educational guide
Open registration pageReview the platform carefully
Use the fixed partner registration link only after checking current terms, country availability and risk disclosures.
External partner link. Review the destination and terms before continuing.